Booking
Guide - Frequently Asked Questions (FAQs)
General questions
Membership
How do I become a member
of Thaihotelslinks.com for free?
I forgotten my password! What do I do?
What a Benefits for Member?
How do I update my profile information?
How do I confirm my reservation?
How do I make payment?
How do I print-out voucher?
What does 'Order status' mean?
What does 'Payment status' mean?
Reservations
How do I find and reserve
a hotel with Thaihotelslinks.com ?
How do I know my reservation is confirmed?
What if hotel that
I selected is not available ?
have not receive any mail from us after 48
hours. Why?
What do you mean by prepaid or prepayment
rates?
Why is my reservation prepaid?
What is the latest time that I can make my
reservation ?
Do I need a credit card to make a hotel reservation
?
Is there any fee using thaihotelslinks.com
?
Can I make a reservation directly through
the hotel ?
Hotels
Whose name is the reservation made under
?
What if the hotel hasn't received my booking?
What do you mean by Single, Twin or Triple
room?
Are your hotel rates per room or per person
?
Are taxes included in the rate ?
Does the price include any meals?
Cancellations and Refunds
How do I cancel the
hotel reservation I have made?
Can I make changes to my reservation?
How and when can I get a refund?
What is your cancellation
and refund policy for hotel reservations ?
Security
Is it safe to use my
credit card ?
Does thaihotelslinks.com
keep my credit card information?
How do you protect
my privacy ?
Membership
Q.
How do I become a member of Thaihotelslinks.com for free?
A. From the top menu bar, click on "Member" or first
page and then click link on "register". A New user
registration form will appear. Fill your information and then
click on the "Register" button.
Q. I forgotten
my password! What do I do?
A. Step 1: Click a link Forgot your password ?
Step 2: Fill in your Email address.
Press the "Send Password" button.
Step 3: Check your mailbox for your
password.
Q. What a benefits
for member?
A. 1. Save
time - No needs to fill in your profile every time you order.
2. Easy - You can confirm, cancel and
update your order status easily.
3. Keep track - View your booking history
and your questions in the past.
4. Security payment - You can make a
deposit payment.
5. Attractive discounts on room rates.
6. It's FREE
Q. How do I update
my profile information?
A. Login to your account. Click a link on "Update your
profile". Now type in any changes you would like to make.
Click on "Update" when you have finisihed.
Q. How do
I confirm my reservation?
A. When you complete your reservation, you will get E-mail confirm
your hotel room within 24 hours. E-mail will contain the details,
price of your order , and when you receive them you should follow
an instruction inside that e-mail to confirm or click a link
"http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter" button,
Customer confirm page will appear. Click "customer
confirm" and press the "Update" button.
Another way to confirm your reservation is login to 'Member'.
Select 'Confirmation and Payment Center'
and fill your order ID press "Enter" button, Customer
confirm page will appear. Click "customer
confirm" and press the "Update"
button.
Q.
How do I make payment?
A. After you confirm your reservation at Confirmation
and Payment center, "Deposit
Payment Center" will appear. You
have "3
options" to make a deposit payment to
reserve you room.
1. By using you credit
card to pay
online with Siam Commercial Bank. It's fast and
secured with SSL 128 bit encryptions. SCB bank will authorize
your credit card in REAL-TIME after your credit card information
is submitted. Usually the authorization process takes no longer
than 2 minutes.
2. By using a fax
form. You could print
it out, fill in your credit card information and fax to us.
3. Deposit by bank
transfer and fax a copy of the transfer slip
to us
Q. How do
I print-out my voucher?
A. After your deposit settled, you will get e-mail acknowlegement
of your deposit settled , and when you receive them you should
click a link "http://www.thaihotelslinks.com/print_voucher.php".
Fill your e-mail and order ID click on "Enter" button,
voucher page will appear.
Another way to print-out voucher is login to 'Member'.
Select 'Print vorcher' and fill
your order ID press "Enter" button, voucher page will
appear.
Q. What does
'Order status' mean?
A. Order status can identify process of your booking.
Order status note:
- Waiting List: - Thaihotelslinks.com
received your order and working with your requested hotel.
- Room vacancy: -Your requested
hotel has reserved your room for you and waiting for your confirmation
- Room occupied: -Your requested
room is not available.
- Customer confirm: -You
have update your Order Status by select to confirm your order
- Customer cancel:
-You have update your Order Status by select to cancel your
order
- Automatic cancel:
-We do not get your confirmation and payment for 3 days.
- Completed: -After you
have payment for your requested hotel, thaihotelslinks.com update
your Order Status to Completed
- Cancel after Completed:
-Customer cancel booking after payment and booking
completed. (see cancellation policy)
Q. What does
'Payment status' mean?
A. Payment status can identify result of pay online by your
credit card with Siam Commercial Bank.
Payment status
note:
-no payment = No have payment
-approve = Payment completed
-canceled = Customer canceled
transaction
-error
= System error during transaction
-inprocess
= Waiting for system approval, no transaction
-declined = System declined
transaction
-outofservice = System temporarily
out of service
Reservations
Q.
How do I find and reserve a hotel with Thaihotelslinks.com ?
A. From the left menu bar, click on "Reservations"
or click on "Quick search" button. you can select
hotels by locations, by price and by hotel name (A-Z), you will
see the selection of hotels. The hotels that we offer are in
the 3-star to 5-star categories, and will usually have important
features such as rooms, dining and recreational facilities,
etc. Amenities/facilities will be listed on each hotel page.
Also, be sure to make your reservation for the full duration
of your stay, in order to avoid the unavailability if you later
decide to further your stay.
Q. How do I know
my reservation is confirmed?
A. When you make a reservation with us, within 24 hours, you
will receive a confirmation room e-mail. Please keep this e-mail,
which will indicate your Order ID., for your reference, and
when you receive them you should follow an instruction inside
that e-mail to confirm or click a link"http://www.thaihotelslinks.com/confirm_center.php".
Fill your e-mail and order ID click on "Enter" button,
Customer confirm page will appear. Click "customer
confirm" and press the "Update"
button and make a deposit payment.
After we receive your payment. we will send you a hotel check-in
voucher showing booking details via an e-mail within 24 hours.
This voucher can then be presented upon check-in at the hotel.
Q.
What if hotel that I selected is not available ?
A. You will be receive notified via an e-mail within
24 hours and suggestion you choose another hotel.
Q. have not receive
any mail from us after 48 hours. Why?
A. If you have not received any word from us via email
after 48 hours, it means your reservation is still on the hotel's
waiting list; either due to high demand or the temporary unavailability
of the hotel's computer reservation system. Please also check
whether your e-mail is incorrect and we are unable to get back
to you. We really appreciate this.
please kindly contact us immediately at help@thaihotelslinks.com
Q. What do you
mean by prepaid or prepayment rates?
A. Prepaid or prepayment rates means that a full payment must
be made to thaihotelslinks.com once the reservation is confirmed.
Q. Why is my reservation
prepaid?
A. Prepaid rates make sure that you receive the lowest possible
rate available at the time of booking. You are charged first
for any reservations made to guarantee the booking and the rates
are not susceptible to any changes. All reservations in thaihotelslinks.com
are prepaid.
Q. What
is the latest time that I can make my reservation ?
A. We accept bookings that are made at least 3 days before
the check-in date.
Q. Do I need a
credit card to make a hotel reservation ?
A. Yes. All Bookings are on prepayment basis. For your convenience,
we offers credit card payment directly from our web site. We
accept payment by Visa, Master Card, JCB.
Q.
Is there any fee using thaihotelslinks.com ?
A. There is no charge to use Modern Thailand for reserving
hotels and, in fact, you will usually save a lot of money by
booking at our special rates.
Q.
Can I make a reservation directly through the hotel ?
A. The special rates listed on this web site are only available
through our service. If you would like to make a reservation
directly with the hotel you will need to contact them directly.
Hotels
Whose name
is the reservation made under ?
The hotel's reservation is made under your name. You can check-in
with either a hotel check-in voucher or your passport (showing
the same name as when you fill out our reservation form).
Q.
What if the hotel hasn't received my booking?
A. In the unlikely event that there is a problem with the booking,
we advise you to contact us on 66 75 631282 and one of our customer
service agents will be happy to assist you. See Customer service
page.
Q. What do you mean by Single,
Twin or Triple room?
A. - A Single room type is meant for one adult in a room with
a single bed.
- A Twin room type is meant for two
adults in a room with either two single beds, a queen-size bed
or a king-size bed.
- A Triple room type is for a maximum
of three adults in a room. The bed configuration could be two
singles with a rollaway, a queen-size bed with a rollaway or
a king-size bed with a rollaway. Normally, you can make a special
request for queen-size or king-size beds, depending on availability.
Q.
Are your hotel rates per room or per person ?
A. All of our listed rates are per room, NOT per person (unless
otherwise specified). Moreover, there is no charge for children
under 5 years old sharing a room with parents with no extra
bed.
Q. Are taxes included
in the rate ?
A. Yes. For your convenience and instead of others onlines companies,
our rates are in BAHT including all taxes and service charges,
it means that you do not have to pay more.
Q. Does the price
include any meals?
A. If there are any meals included in the price, this will be
made clear in the 'More Info' text of the offer on the site.
Cancellations and Refunds
Q.
How do I cancel the hotel reservation I have made?
A. 1. Just login into your account and click a link on "Cancellation
Your Booking",
cancel booking page will appear, fill your e-mail and order
ID, then press on "Cancel Booking" button.
2. You can also email us at orders@thaihotelslinks.com
- see below for details.
Please send us your cancellation requested by email, make sure
that you send us
your order ID, your name and the name of the hotel.
Q.
Can I make changes to my reservation?
A. ONLY reservation that have NOT been fully paid or confimed
can be change. For reservation that has been fully paid, you
must cancel your reservation and make a new reservation. Whether
or not you get a refund depends entirely on the Cancellation
and Refund Policy.
Q.
How and when can I get a refund?
A. For credit card payment mode, you will get your refund into
your credit card account. thaihotelslinks.com will inform your
bank immediately but it can take up to four weeks for the crediting
to go through, depending on how efficient your bank is. Take
note that all cancellations and refunds are subject to a 5%
bank transaction fee, and Cancellation Charge.
Q. What is your
cancellation and refund policy for hotel reservations ?
A.
|
Low Season
Period : 1 May - 31 Oct
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
7 days during (not including Sat, Sun &
Public holidays) prior to check-in date |
5 % administration
fee of your total booking cost |
| :: 1- 7
days during (not including Sat, Sun & Public
holidays) prior to check-in date |
5 % administration
fee of your total booking cost PLUS one night room
charge will be levied. |
|
Hing Season
Period : 1 Nov. - 15 Dec. and 11 Jan. - 30 Apr.
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
14 days during (not including Sat, Sun &
Public holidays) prior to check-in date |
10 % administration
fee of your total booking cost |
| :: 1- 14
days during (not including Sat, Sun & Public
holidays) prior to check-in date |
10 % administration
fee of your total booking cost PLUS one night room
charge will be levied. |
|
Peak Season
Period : 16 Dec. - 10 Jan.
|
|
Cancellation
period
|
Cancellation
charges
|
| :: Before
21 days during (not including Sat, Sun &
Public holidays) prior to check-in date |
10 % administration
fee of your total booking cost |
| :: 1- 21
days during (not including Sat, Sun & Public
holidays) prior to check-in date |
10 % administration
fee of your total booking cost PLUS one night room
charge will be levied. |
| :: No
Show will be 100% of the total invoice charged - Non Refundable |
Cancellation
Booking Form click here
Security
Q.
Is it safe to use my credit card ?
A. Using your credit card to pay online
directly through Siam Commercial Bank. It's fast and secured
with SSL 128 bit encryptions.
Q.
Does thaihotelslinks.com keep my credit card information?
A. No. Any credit card information directly
through servers of Siam Commercial Bank (SCB).
Q.
How do you protect my privacy ?
A. Your privacy is completely protected
when you book an hotels with us. We do not sell your email address
or any other information to any organization or company. When
you fill in the form, it's strictly confidential.
If this page
has still not answered your questions, please contact us by
e-mail address provided in Customer
Service section.
|
